Webinar: Customer Journey & Behavior

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Customer Journey & Behavior Webinar2017-04-27T03:15:29+00:00

Intro

Are you interested in knowing the journey and behavior of every visitor to your destination?
Of course, but how do you do that?

Smart organizations are discovering the key to a great experience begins with the customer’s mobile device.

Understanding the “when,” “where,” and “why” in a customer’s journey provides instantly actionable information, allowing you to deliver an exceptional experience in an ever-changing customer landscape.

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Join Us

This one-hour discussion and Q&A will cover:

  • Comparison of locationing vs proximity
  • Pitfalls of Wi-Fi-only detection
  • Retail beyond beacons
  • Customer detection and foot traffic data
  • Complete customer journey
  • Dwell time
  • Precision Locationing of employees, security teams, etc
  • Real time reporting

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Presenter: Peter Emery
Director, Europe

Peter Emery, Director, Europe

Peter Emery has worked at the executive level for over 25 years in Retail and Leisure Management, with the last 16 years spent within Retail Real Estate Management. Peter has held appointments at Director Level within the UK’s largest commercial property owner, a top 100 FTSE company, national leisure brands and, now, within the world’s first and leader in visitor detection technology specializing in retail analytics and asset optimization. Profoundly driven and perfectionist by nature, Peter’s eye for detail has provided award-winning standards of operational delivery for his retail shopping center environments, leading to a number of industry awards and recognition. Peter is an associate lecturer and course supervisor at the University College of Estate Management, Reading, specializing in the Diploma in Shopping Centre Management.